SAP Conversational AI

SAP Conversational AI is the ultimate end-to-end enterprise chatbot platform. Train, build, connect.

As a Service

SAS CAI

Developed by
License
Other
SAP Conversational AI Terms of Use

Main Characteristic

Free and collaborative chatbot building platform for developers. Main features: Augmented NLP; comprehensive chatbot development suite; integrated analytics and benchmark tools; support for any languages, integration with SAP and non-SAP solutions; Voice activation. See below for more details.

Research areas
Collaborative AI
Technical Categories
Natural language processing
Last updated
02.08.2022 - 20:51
Detailed Description

Install & Run: Sign up on https://cai.tools.sap/signup and start to develop using the bot development platform and leverage the API for advanced needs

Additional information:

Free and collaborative chatbot building platform for developers. Leverage the power of our natural language processing API to build conversational interfaces in minutes. Powers the AI4EU #AI4Citizen pilot.

  • Augmented natural language processing: Leverage proprietary natural language processing (NLP) technology to analyze text inputs and enrich key data for a rapid and straight-forward deployment.
  • Powerful chatbot development suite: Draw on a comprehensive suite of tools to train, build, connect and monitor chatbots
  • Leverage the power of data: Understand your users through powerful analytics dashboard and perfect your training dataset through integrated analytics and benchmark tools.
  • Support for any languages: Interact with customers with the same level of accuracy in multiple languages. A trilingual chatbot can easily switch between languages during a conversation.
  • Integration with SAP and non-SAP solutions: Connect your chatbot to any external communication channel, any SAP product or any back-end system easily.
  • Voice activation: Deploy voice-activated chatbots for Google Home, Alexa and Cortana, in addition to text-activated chatbots.

External links: All information available under https://help.sap.com/viewer/product/SAP_CONVERSATIONAL_AI

Trustworthy AI
SAP Conversational AI has not been explicitly evaluated, however we are mainly targeting second generation bots that are not prone to end user manipulation (eg. hate speech due to automated ML), our terms of usage also preclude the developement of bots violating the law. SAP focuses on developing artificial intelligence (AI) to improve people’s lives by helping protect the environment and build fairer societies. see https://www.sap.com/italy/products/intelligent-technologies/artificial-intelligence/ai-ethics.html
GDPR Requirements
SAP Conversational AI follows the best practice related to GDPR regulation, Each bot should declare the type of information manipulated, the domain and the population targeted. Depending on this information, SAP CAI enable or not to create a suitable chatbot, about its visibility and adjust retention policy.