Chat Optimization for Ticket Handling
Handle large volumes of service interactions
Categories
AT A GLANCE Users expect chat technologies to deliver intelligent responses and for their queries to be resolved immediately and during the chat. Chat activities can be automated to improve user experience. SOLUTION AI-powered chatbots can directly answer customers using automatic answers to standard inquiries through robotic process automation (RPA) technology Ticket classification and solution proposal can be automated to facilitate the ticket-handling process